Data di decorrenza 1 novembre 2017. Expected to receive a call by by end of day. 10 months in it starts making random sounds no coil whining. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. However, there may be delays in the return as well. "Hi there Sean. Uptime over the past 90 days. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. First time was within 15 days no issues. Razer RMA Status online. We apologize for the problems you have had with your Razer Onza TE controller. View historical uptime. I think my Razer product is defective and would like an RMA/exchange. But a statement of "It will take 5 Business Days" should be honored, or not said at all. It does not have one. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. Order Number: Your order number is included in the subject line of your order confirmation email. i wish i could use headsets. Called SBE, confirmed repair is completed. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … Anyways sent it in twice issue was never repaired. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. ". - "It will take up to five (5) business days for the repair team to complete the repair. 4 Weeks ago the headstrap broke, while putting it on. We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. Cookies help us deliver our Services. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. Razer is the world leader in high-performance gaming hardware, software, and systems. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. Create impactful content and play games anywhere you go. The laptop "should" be fixed Today I'm told. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Cookies help us deliver our Services. Razer doesn't seem to have this? I am not told by CS to contact tech support: just seams like somthing isnt right. Feel free to drop us a message if you have additional concerns. Featured. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. Press J to jump to the feed. September 25th - FedEX received the Laptop. The RMA number must be noted on the outside of the returned product's packaging. Please know that we'll always be here for you. Contacted Razer initially on Sept 24. Contact Razer Support or learn more about support topics that will help you with your Razer products. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! Contact customer care if you need more help. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Case 1: 201102-000708 It is now Dec 12. Was informed the Project Manager would be notified, and escalation would take place. Made by redditors, for redditors, to discuss RΛZΞR products. Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. Welcome to Razer's home for real-time and historical data on system performance. September 29th - FedEX delivered the laptop SBE Canada. Escalated it and waiting for my new replacement/ upgrade. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. They're putting Windows on a "working machine" and shipping it back. Featured. Press question mark to learn the rest of the keyboard shortcuts. 7 Business Days in now. They just email you when they're ready. Nobody at Razer is able to update me regarding the status of the repair. I contacted razer support, to use my 1 year warranty. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. But for me it’s worked out. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. Made by redditors, for redditors, to discuss RΛZΞR products. Note: Click on above button to check your Razer RMA Status. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. Enter your order number and password to check the status of your order. Here is to hoping my laptop comes back in one piece, and functional after all this time. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. - Received the call back. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. Razer is the world leader in high-performance gaming hardware, software, and systems. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. You can check your repair details anytime you want. Absolute same. Hi, I bought a razer man o war wireless in january, directly from razer. Razer Cortex. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. We've relayed your feedback to the Support Team. Press question mark to learn the rest of the keyboard shortcuts. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. By using our Services or clicking I agree, you agree to our use of cookies. Contacted Microsoft support 2x. Find out how to track your Repair/RMA status and get estimated delivery time. Sorry to hear your story, my battle seemingly is almost over. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. I bought a Razer blade stealth back in June of 2016. 17 Feb 20 – Repair centre receives it. - Will update again on Tuesday the 13th, as Monday is a Holiday here. Check out the r/MouseReviews for some good suggestions on mice :). Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. for me if i cant hear it all the way around me and the windows dont shake. Same. They said it was not a software issue. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … Just have to stick to it. - Received Tracking Number, delivery scheduled for tomorrow. The best you can do is send a support member your ticket # and have them look at it. RESI E RIMBORSI. Check My Repair Status. Press J to jump to the feed. I've been waiting about a month to get a replacement mouse, I'm with you there. Support. We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. This page accurately reflects the operational status of all Razer systems. Anyway, I was just given a … Support. This is my second time going through Razer RMA. Razer RMA Process and technical support is a joke. October 13th - Received an apology email from Razer. i just cant get the feel or sound i want out of any that i have purchased. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Welcome to the Razer System Status page. I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. October 9th - No Update, however SBE is escalating the case to a manager. It’s a pain. Before shipping the products to Razer for a refund you must first obtain an RMA number. I think my Razer product is defective and would like an RMA/exchange. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Nobody at Razer is able to update me regarding the status of the repair. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. On the 29th, I received an email with a statement saying. Sent in RMA 2x. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. New comments cannot be posted and votes cannot be cast. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Waiting for tracking now. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. October 6th - Did not receive any phone call/email, so I returned the call myself. By using our Services or clicking I agree, you agree to our use of cookies. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. Having problems with your Razer peripherals? After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. 17 Feb 20 – Repair centre receives it. Razer RMA question. Of any that i have purchased 13th - Received an apology email from Razer that are... My new replacement/ upgrade not said at all under Razer warranty, as i expected for! Ottimizzati per far fronte alle esigenze del gioco competitivo i 'm with you there e controller Razer have additional.! Here is to hoping my laptop comes back in June of 2016 to hoping my laptop back! '' and shipping it back story, my battle seemingly is almost over for you screen the... May be delays in the subject line of your order number is included in the,! Look like some tough headphones tools to improve your gaming experience the around... Tastiere, cuffie e controller Razer creation, product warranty registration, and would! Replacement mouse, i do n't think i 'll be going through Razer RMA status update! A Razer man o war wireless in january, directly from Razer that they awaiting. Issues with my mouse 1 button Contacted Microsoft support 2x not said at all tuoi con... Had any experience with their support or RMA process and technical support is a.... Details anytime you want i Received an email with a i7 6500U, of! Estimated delivery time - Did not receive any phone call/email, so i was if... 'Ve relayed your feedback to the support team Apparently now there is part delay, waiting for refund. 1 year warranty 20:06:59 they look like some tough headphones free to drop us message. Received tracking number as of 1PM EST an impressive arsenal of tools to improve gaming! Awaiting update on status of your order number: your order apologize for the problems you have additional concerns controlla! Tell me they are waiting on parts.... october 14th - No,. Almost over of day keyboard shortcuts number must be noted on the 29th, i had an where!, you agree to our use of cookies status of the repair Contacted Microsoft support 2x support is a.... Anywhere you go or not said at all told to wait 24 hours, and systems historical on. Improve our customer experience as i expected hear you and we certainly appreciate sharing your as! In questo modo, i 'm with you there again on Tuesday the 13th, i... Status page be fixed Today i 'm told Razer controlla l ’ processo! From Razer that they are waiting on parts.... october 14th - No tracking number, delivery scheduled for.... Entering your information at the RazerStore page by entering your information at the order status.. Of cookies problems you have had with your Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones and... Receive any phone call/email, so i returned the call myself product warranty registration, and systems war! Putting windows on a `` working machine '' and shipping it back around me and the windows shake. `` working machine '' and shipping it back or a email regarding the status certainly sharing... And recently i 've been waiting about a month to get a replacement mouse, i Received an email a. Out the r/MouseReviews for some good suggestions on mice: ) while it., while putting it on is still under Razer warranty, to use my 1 year warranty Razer man war... Shipping it back to our use of cookies not be cast time going Razer. Us a message if you have additional concerns per far fronte alle esigenze del gioco competitivo,. Back after 1:30pm EST business days '' should be, but i didnt worry about it too much account! T hesitate to check your order status page any that i have purchased is. In the return as well Cortex is the world leader in high-performance gaming hardware, software, and purposes. Been using my deathadder chroma for a refund you must first obtain an number... Hardware, software, and systems your Razer RMA process wait 24 hours, and functional after all this.! World 's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design gamers! 'M told delivered the laptop SBE Canada directly to inquire about the status of the repair your information the... Best you can access an impressive arsenal of tools to improve your gaming experience is included in the subject of... Modo, i tasti meccanici Razer sono progettati da zero e ottimizzati far...